Refund policy

Returns

Everything we make is made to order, so we can’t accept returns for change of mind or if you’ve picked the wrong size. Please check our size guides before you order. If you have a question about sizing or our products, get in touch via our contact form. As the old saying goes: measure twice, buy once.

Faulty, damaged or wrong items

If your order arrives faulty, damaged or misprinted, or it isn’t what you ordered, we’ll make it right. Please check your order when it arrives and let us know as soon as possible.

To make a claim, email Rob@StripTees.com.au with a photo of the problem and your order number. There’s no need to send the item back.

For a major problem, you can choose a replacement or a refund. For a minor problem, we’ll replace the item or refund you.

What’s not covered

Normal wear and tear isn’t a fault. Neither is damage that happens after delivery, such as from misuse or incorrect washing.

Refunds

Refunds go back to your original payment method. If you paid in a currency other than Australian dollars, your refund will be in that same currency, and the amount may be slightly higher or lower than you paid because of exchange rate changes.

Gift cards and swimwear

Gift cards can’t be refunded. Swimwear can’t be returned for change of mind or sizing, for hygiene reasons, but like everything else, it’s covered if it arrives faulty.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.