Shipping & Returns

Shipping & Returns

Orders are dispatched Monday to Friday excluding public holidays.

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

When your order is shipped, we will send you a confirmatory email.

A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

All items are sent via tracked and signed-for services to ensure they are protected to their value whilst in transit. Should an item go missing or get damaged whilst in transit you will receive a refund or a replacement - This will be after contacting the logistics company and after we have confirmed it has not been delivered.

Delivery times

Delivery times are estimates and start from the date of dispatch. Please note that in some remote areas there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

If you have any questions regarding shipping, please contact us through our contact form.

Insurance and Delivery

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We're not responsible for any delays caused by destination customs clearance processes.

Returns

As most of our items are currently made to order, we do not accept returns unless they are faulty. If this is the case, you must notify us within 14 days of receipt. Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Ready to ship items may be returned within 14 days of receipt.

Currently item(s) may not be exchanged; we ask you to place a new order with us online.

 

Refunds

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded and you will be liable for the cost of return postage. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.